Which Airlines Have The Worst Customer Service

Almost everyone has had a terrible airline experience at some point in their life. Still, the numbers show that not all carriers are created equal when it comes to customer service.

So, which are the best at making customers happy and which accept room for improvement?

Austin, Texas-based air travel industry-watcher site Upgraded Points recently analyzed U.S. government air travel consumer reports from November 2018 through August 2019 to make up one's mind how America'due south height airlines stack upwards when information technology comes to customer service.

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Hawaiian Airlines (86.v percent), Delta Air Lines and (82.iv pct) and Minneapolis-based regional carrier Try Air (81.9 percent) lead the way in terms of the highest percentage of on-fourth dimension arrivals while ExpressJet (lxx percent), Borderland Airlines (72 pct) and JetBlue (72 percent) fared the worst.

ExpressJet also had the highest percentage of canceled flights at 4.seven percent, followed by Envoy Air (iii.8 pct) and Mesa Airlines (iii.ane percent). On the flip side, Delta canceled only 0.2 percentage of its flights, narrowly edging out Hawaiian Airlines (0.four percentage) and Allegiant Air (0.5 per centum) for the best rate.

While Southwest Airlines (49,191) and American Airlines (47,243) had the most mishandled bags, Envoy Air finished with the worst rate, mishandling an boilerplate of 8.7 per ane,000. Budget carriers Allegiant Air (two.0 per 1,000) and Frontier Airlines (2.nine per 1,000) had the lowest rates.

Nevertheless, Frontier besides had the highest rate of boilerplate monthly complaints per 10,000 passengers at 27, tying Spirit Airlines. American Airlines received the about full complaints during the x-month period Upgraded Points analyzed (i,571) only recorded only the third-worst rate at 17 per 10,000 passengers.

Skywest Airlines (5 per 10,000 passengers and 153 full), Try Air (four per 10,000 passengers and 36 total) and Southwest Airlines (3 per 10,000 passengers and 473 full) were among the least criticized.

Finally, Upgraded Points examined the type of complaints passengers filed, finding that Indianapolis-based regional airline Commonwealth Airways was the most likely to receive a complaint about flight problems at 87.1 percent. Meanwhile, more than one-quarter (26.8 percent) of the complaints logged against Sunday Country Airlines pertained to luggage and more than one-fifth (22.5 pct) of the complaints Allegiant Air received involved disabled passengers.

With international air travel growing by iv.five percent last year, struggling airlines might non exist nether as much force per unit area equally it seems to step up their client service.